considered terms and conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which Considered Jewellery (we, us, our) will supply its products to you (you, your).
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Should you have any queries in relation to any matter set out in these terms, please do not hesitate to contact us and we will seek to clarify the matter of concern.
1.3 These terms may have changed since you last reviewed them.
2. Information about us and how to contact us
2.1 Who we are. We are Considered Jewellery Limited a company registered in England and Wales. Our company registration number is 13186610 and our registered office and trading address are at Empire House, Lewisham Road, Slaithwaite, Huddersfield, HD7 5AL.
2.2 How to contact us. You can contact us by writing to us at email@example.com or the address referenced above.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Placing your order
3.1 To place your order. To place your order please follow the onscreen prompts set out on our website.
3.2 Confirming your order. We will contact you to confirm we’ve received your order and then we contact you again to confirm we’ve accepted it.
3.3 Sometimes we reject orders. Sometimes we reject orders, for example, because a product is out of stock or because the product was mispriced by us. When this happens we will let you know as soon as possible and refund any sums you have paid.
4. Our Products
4.1 Our products. Our products are described on our website www.consideredjewellery.com
4.2 Supply of products. We will supply our products in all material respects in accordance with your order.
4.3 Changes to specification. We reserve the right to amend the specification of a product if required to reflect changes in relevant laws and regulatory requirements or to improve the quality of the product or to implement minor technical changes. If we have to make more significant changes, we will notify you and you may then contact us to end the contract before the change takes effect and receive a refund for any products paid for but not received.
4.4 Product may vary slightly from their pictures. A product's true colour may not exactly match that shown on your device or its packaging may be slightly different. Because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by a small variation up to 3%.
5. Delivery of our products
5.1 Delivery. As our products are made to order we will contact you to confirm when your products are ready for despatch.
5.2 Delivery costs. You will be informed of our costs of delivery at the time you place your order. If delivery of your order is to be made to a destination country outside of the UK, your order may be subject to customs or import duties or additional tax charges once they reach the destination country. We are not responsible for the payment of these charges. You are responsible for paying any such charges. We cannot advise as to what charges may be payable and recommend that you find out what additional charges may be payable by you before you place your order.
5.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the product cannot be posted through your letterbox, we will leave you a note informing you of how to re-arrange delivery or collect the product from a local post office depot.
5.4 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from the delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.1.3 will apply.
6. We're not responsible for delays outside our control
6.1 If our supply of your product is delayed by an event outside our control, such as pandemic, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.
7. Price and payment
7.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order page when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 7.4 for what happens if we discover an error in the price of the product you order.
7.2 When you will be charged. You will be charged the price of the product when you place your order. We accept payment with all major debit and credit cards.
7.3 We charge interest on late payments. If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.
7.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
8. Cancellation rights
8.1 Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
8.2 When you can't change your mind. You can't change your mind about an order for:
8.2.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them. This would include our earring products;
8.2.2 goods that are made to your specifications or are clearly personalised; and
8.2.3 goods which become mixed inseparably with other items after their delivery.
8.3 The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
8.4 How to let us know. To let us know you want to change your mind, contact us using the contact details set out above.
8.5 You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the products at all or within a reasonable time we won't refund you the price.
8.6 We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
8.7 We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value.
8.8 When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered , we will refund you as soon as possible and within 14 days. If you're sending your product back to us, we will refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We will refund you by the method you used for payment. We don't charge a fee for the refund.
9 If there is a problem with the product
9.1 How to tell us about problems. If you have any questions or complaints about any product, please contact us. You can telephone us or write to us by email or post.
9.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
9.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person, post them back to us. We will pay the costs of postage.
10. Our right to cancel our contract with you
10.1 We can end our contract with you for a product and claim any compensation due to us if:
10.1.1 you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
10.1.2 you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
10.1.3 you don't, within a reasonable time, allow us to deliver the product to you.
10.2 We can withdraw products. We can stop providing a product. We will refund any sums you've paid in advance for products which won't be provided.
11. We don't compensate you for all losses caused by us or our products
11.1 We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
11.1.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
11.1.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in the section 6;
11.1.3 Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
12. How we may use your personal data
13 Intellectual Property Rights
13.1 All patents, rights to invention, copyright, design rights or any other intellectual property rights in or arising out of the supply of our products shall belong to us.
14. Other important terms apply to our contract
14.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. You can only transfer your contract with us if we agree to this.
14.2 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
14.3 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
14.4 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
14.5 Law. This contact is governed by English and Welsh law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.